Privacy policy.

TRADEBUILDER HQ LLC

PRIVACY POLICY
Effective Date: November 11, 2025

TradeBuilder HQ LLC (“TradeBuilderHQ,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tradebuilderhq.com (the “Website”), submit forms, or interact with our marketing and lead generation services (collectively, the “Services”).

This Privacy Policy is incorporated into and governed by our Terms of Service. By using the Services, you agree to the practices described here.

1. INFORMATION WE COLLECT

We collect the following categories of information:

Category: Contact Information

Examples: Name, email, phone, business name, job title

Source: You (via forms, emails, account registration)

Category: Business Information

Examples: Company size, industry, services offered, tax ID/EIN

Source: You (via onboarding forms, client portal)

Category: Usage Data

Examples: IP address, browser type, pages viewed, time spent

Source: Automatically via cookies & analytics

Category: Payment Data

Examples: Billing address, payment method (processed by Stripe, etc)

Source: You (via secure third-party processor)

Category: Communications

Examples: Email threads, support tickets, form submissions

Source: You and us

We do NOT collect sensitive personal information (e.g., SSN, driver’s license, health data) unless you voluntarily provide it in a support context.

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide & Improve Services – Respond to inquiries, onboard clients, deliver support

• Communicate – Send service updates, onboarding emails, marketing (if opted in)

• Process Payments – Via Stripe (we never store full card numbers)

• Analyze Usage – Improve site performance, content, and user experience

• Comply with Law – Respond to legal requests, prevent fraud

• Enforce Terms – Detect misuse, protect our rights

3. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tools to:

• Remember your preferences

• Analyze traffic (via Google Analytics)

• Enable marketing (e.g., retargeting pixels)

You can control cookies via your browser settings. See our Cookie Policy below.

4. SHARING YOUR INFORMATION

We share data only with:

Recipient: Service Providers

Purpose: Hosting (e.g., Google Cloud), email (e.g., Mailchimp), analytics (Google), payments (Stripe)

Safeguards: Written contracts, limited access

Recipient: Professional Advisors

Purpose: Legal, accounting, audit

Safeguards: Confidentiality agreements

Recipient: Law Enforcement

Purpose: Subpoenas, court orders

Safeguards: Only as required by law

Recipient: Business Transfers

Purpose: Merger, acquisition, sale of assets

Safeguards: Successor bound by this Policy

We do NOT sell your personal information.

5. DATA SECURITY

We use industry-standard measures to protect your data:

• Encryption in transit (TLS/SSL)

• Secure data centers

• Access controls

No system is 100% secure. We cannot guarantee absolute protection.

6. DATA RETENTION

We keep your information only as long as needed:

Data Type:

Retention Period:

Data Type: Inquiry / Lead Data

Retention Period: 12 months after last contact

Data Type: Client Account Data

Retention Period: Duration of relationship + 7 years (legal/tax)

Data Type: Usage / Analytics

Retention Period: 26 months (Google Analytics default)

Data Type: Deleted on Request

Retention Period: Within 30 days (unless legally required to retain)

7. YOUR PRIVACY CHOICES

You have the right to:

• Access – Request a copy of your data

• Correct – Fix inaccurate information

• Delete – Ask us to remove your data (subject to legal exceptions)

• Opt Out of Marketing – Unsubscribe via email footer link

• Disable Cookies – Via browser settings

To exercise these rights, email: privacy@tradebuilderhq.com

We respond within 30 days.

8. CHILDREN’S PRIVACY

The Services are not intended for individuals under 18. We do not knowingly collect data from children.

9. THIRD-PARTY LINKS

The Website may link to third-party sites (e.g., Jobber, Stripe). We are not responsible for their privacy practices.

10. U.S.-BASED OPERATIONS

TradeBuilderHQ is based in the United States. Your data is processed and stored in the U.S. We comply with applicable U.S. federal and state privacy laws.

We do not target or process data from the EU, UK, or other non-U.S. jurisdictions.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy. Changes will be posted here with a new Effective Date. Continued use of the Services means you accept the updates.

12. CONTACT US

TradeBuilder HQ LLC
Email: privacy@tradebuilderhq.com
Website: www.tradebuilderhq.com