TRADEBUILDER HQ LLC

TERMS OF SERVICE

Effective Date: November 11, 2025

Welcome to www.tradebuilderhq.com (the “Website”), operated by TradeBuilder HQ LLC (“TradeBuilderHQ,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the Website, any associated mobile applications, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference and available at www.tradebuilderhq.com/privacy-policy.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES.

1. NATURE OF THE WEBSITE

The Website serves solely as an informational, marketing, and lead generation platform. No services are sold, delivered, or contracted through the Website. All client relationships, service agreements, onboarding, and delivery occur off-site via direct written agreements, third-party platforms, and secure client portals.

Submission of a contact form, inquiry, or application does not create a client relationship or binding obligation unless and until a separate written agreement is executed by both parties.

2. ELIGIBILITY

You must be at least 18 years old and legally capable of entering into binding contracts to use the Services. By using the Services, you represent and warrant that all information you provide is truthful, accurate, and complete.

3. ACCOUNT REGISTRATION

To access certain features, you may need to register an account. You are solely responsible for:

Maintaining the confidentiality of your login credentials.
All activities that occur under your account.

You agree to promptly update your account information if any details change.

4. FEES AND BILLING

Use of certain Services requires payment. TradeBuilderHQ will disclose all applicable fees before you agree to them. Fees may include:

One-time onboarding or setup fees
Monthly recurring service fees
Per-employee or per-contractor fees for payroll

By providing payment information, you authorize us and our third-party payment processors (e.g., Stripe) to charge your designated payment method.

Recurring Payments: Subscriptions renew automatically each billing cycle unless canceled in accordance with Section 11.

5. THIRD-PARTY SERVICES & INTEGRATIONS

The Services may contain links to or integrate with third-party websites, platforms, or tools (e.g., Jobber, QuickBooks Online, Google Workspace, Stripe, Signwell). TradeBuilderHQ does not control and is not responsible for:

The content, security, or availability of third-party services
Any acts or omissions of third-party providers

Your use of third-party services is subject to their respective terms and policies. By using the Services, you agree to:

Comply with all third-party terms of service
Authorize TradeBuilderHQ to configure or manage accounts on your behalf as necessary to deliver services

You access third-party services at your own risk.

6. DATA PROTECTION

6.1 Compliance with Laws. TradeBuilderHQ and its affiliates (collectively, “TradeBuilder”) shall process any personal data collected, used, or disclosed in connection with the Services in compliance with all applicable data protection and privacy laws and industry standards.

6.2 Data Collection and Use. By using the Services, you acknowledge and agree that TradeBuilder may collect, store, process, and use your personal data as described in our Privacy Policy. You represent and warrant that any personal data you provide (including data of your customers, employees, or third parties) is collected, submitted, and used in full compliance with applicable data protection laws, and that you have obtained all necessary consents, authorizations, or legal bases required for such submission and processing.

6.3 Data Security. TradeBuilder implements reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of transmission or storage is 100% secure, and TradeBuilder does not guarantee absolute security.

6.4 Assistance with Privacy Requests. If you are legally required to respond to an individual’s request regarding their personal information (e.g., access, correction, or deletion under applicable U.S. state privacy laws), TradeBuilderHQ will provide reasonable cooperation to help you fulfill such obligations, provided you:

(a) promptly notify us in writing,

(b) validate the request, and

(c) reimburse us for any costs incurred (if applicable).

TradeBuilderHQ is not responsible for receiving, validating, or directly responding to individual privacy requests. You remain the primary point of contact for any such inquiries.

6.5 Subprocessors. TradeBuilder may engage third-party subprocessors to process personal data. A current list is available upon request. We will notify you of material changes.

6.6 Data Breach Notification. In the event of a personal data breach likely to result in risk to individuals, TradeBuilder will notify you without undue delay and provide sufficient information to meet your reporting obligations.

6.7 Data Retention and Deletion. Personal data is retained only as long as necessary for the purposes collected. Upon termination or request, TradeBuilder will delete or anonymize your data within a reasonable period, except where retention is required by law.

6.8 Indemnification for Data Violations. You agree to indemnify, defend, and hold harmless TradeBuilder from any claims arising from your breach of this Section 6, including failure to obtain consents or comply with data protection laws.

6.9 Survival. This Section 6 survives termination of these Terms.

7. DISCLAIMER OF WARRANTIES AND NO PROFESSIONAL ADVICE

7.1 Informational Purpose Only. The Website and all content are provided for informational, marketing, and lead generation purposes only. Nothing constitutes professional, financial, legal, tax, or compliance advice. Do not rely on any content as a substitute for professional consultation.

7.2 No Binding Offers. No pricing, estimates, or service descriptions on the Website constitute a binding offer, quote, or contract.

7.3 “As Is” and “As Available”. THE SERVICES AND WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ACCURACY.

7.4 No Guarantee of Results. TradeBuilderHQ does not guarantee any specific outcomes, savings, revenue, compliance, or business results.

7.5 Third-Party Tools. References to third-party tools do not imply endorsement or performance guarantees.

8. USER CONDUCT

You agree not to:

Submit false, misleading, or fraudulent information
Upload malicious content, malware, or spam
Attempt unauthorized access to systems or accounts
Scrape, crawl, or extract data using automated means
Interfere with system performance or security
Misrepresent your identity or affiliation
Use the Services for illegal, fraudulent, or harmful purposes
Train, improve, or exploit AI systems without authorization

TradeBuilderHQ may monitor, suspend, or terminate access for violations.

9. AI AND AUTOMATED TOOLS

TradeBuilderHQ may offer AI-based features or automation tools (“AI Tools”). These are provided as-is and may produce incomplete, inaccurate, or unexpected results.

Use of AI Tools is at your own risk. They are not a substitute for professional advice. Do not input sensitive, confidential, or personal data into AI Tools.

10. REFUNDS

All fees are non-refundable except as expressly stated in a separate client agreement or required by applicable law. Onboarding, setup, and subscription fees are earned upon payment and not subject to refund upon cancellation.

11. CANCELLATION AND TERMINATION

Inquiry ≠ Contract. Submitting a form or inquiry does not constitute official notice or create a contract unless confirmed in writing.
Cancellation. Cancel recurring Services with 30 days’ written notice. Early termination may incur fees per your client agreement.
Termination by TradeBuilderHQ. We may suspend or terminate access immediately for nonpayment, breach, or misuse.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRADEBUILDERHQ AND ITS OFFICERS, EMPLOYEES, AGENTS, AND PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless TradeBuilderHQ, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from:

Your use of the Services
Your violation of these Terms
Your User Content
Your breach of data protection obligations

14. DISPUTE RESOLUTION

Disputes shall first be resolved through good faith negotiation. If unresolved within 30 days, claims will be submitted to binding arbitration under the American Arbitration Association (AAA) rules in Richmond, Virginia.

You waive the right to participate in class or representative actions.

15. GOVERNING LAW

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of laws principles.

16. COMPETITOR RESTRICTION

By viewing, using, or accessing the Services, you represent and warrant that you are not a competitor of TradeBuilder HQ LLC or any of its affiliates, nor are you an employee, independent contractor, agent, or affiliate of any such competitor, and you are not acting on behalf of any competitor.

Use of the Services by any competitor or their representatives is strictly prohibited unless authorized in writing by an officer of TradeBuilder HQ LLC. This includes use for competitive research, benchmarking, market analysis, or product development.

Violation constitutes a material breach and may result in immediate termination, injunctive relief, and liability for damages, including disgorgement of profits.

17. FORCE MAJEURE

TradeBuilderHQ is not liable for delays or failure to perform due to causes beyond our reasonable control, including natural disasters, pandemics, internet outages, acts of war, or government restrictions.

18. INTELLECTUAL PROPERTY

18.1 Ownership. TradeBuilder HQ LLC and its licensors own all right, title, and interest in and to the Services, including all software, code, designs, graphics, text, documentation, databases, trademarks, and related intellectual property (“TradeBuilder IP”). Nothing grants you any rights except as expressly stated.

18.2 Limited License. Subject to compliance with these Terms, TradeBuilder grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes during the term of your authorized use.

18.3 Restrictions. You shall not (and shall not permit others to):

(i) copy, modify, reverse engineer, or create derivative works;

(ii) remove proprietary notices;

(iii) use the Services to develop competing products;

(iv) bypass security measures;

(v) use automated means (e.g., scrapers);

(vi) rent, sell, or commercially exploit the Services.

18.4 User Content License. By submitting content (“User Content”), you grant TradeBuilder a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, host, modify, and display it as needed to provide and improve the Services. You warrant that you have all rights to grant this license and that User Content does not infringe third-party rights.

18.5 Feedback. You assign all rights in any feedback to TradeBuilder, which may use it without restriction.

18.6 DMCA. To report copyright infringement, contact our DMCA Agent at dmca@tradebuilderhq.com.

18.7 Trademarks. “TradeBuilder” and related marks are trademarks of TradeBuilder HQ LLC. All other trademarks are property of their owners.

18.8 Infringement Indemnification.

(a) By TradeBuilder: We will defend you against claims that the Services (as provided) infringe U.S. patents, copyrights, or trademarks, subject to your prompt notice and cooperation. Remedies: procure rights, replace, or refund.

(b) By You: You will defend TradeBuilder against claims arising from your User Content, violations of restrictions, or unauthorized combinations.

18.9 Survival. This Section survives termination.

19. MODIFICATIONS TO TERMS

We may update these Terms at any time. Changes will be posted with a new effective date. Continued use constitutes acceptance. We may also modify, suspend, or discontinue the Services without notice.

20. ENTIRE AGREEMENT & SEVERABILITY

These Terms constitute the entire agreement between you and TradeBuilderHQ. If any provision is invalid, the remainder remains in full force.

21. ELECTRONIC COMMUNICATIONS AND SIGNATURES

By using the Services or communicating via email or forms, you consent to electronic communications. All electronic notices, disclosures, and agreements satisfy legal writing requirements.

Electronic signatures (including clicks, typed names, or tools like Signwell) have the same legal effect as handwritten signatures.

22. MARKETING COMMUNICATIONS

If you opt in to marketing emails, you may unsubscribe anytime via the link provided. We comply with the CAN-SPAM Act and anti-spam laws. You may not use the Services to send unsolicited messages.

23. ACCESSIBILITY

TradeBuilderHQ strives to make the Website accessible per WCAG 2.1 Level AA. Report issues to accessibility@tradebuilderhq.com.

24. SURVIVAL

The following survive termination: Sections 6, 7, 10, 12, 13, 14, 15, 16, 18, 20, 21, 22, 23, 25, and any payment obligations.

25. CONTACT INFORMATION

TradeBuilder HQ LLC

Email: info@tradebuilderhq.com

Website: www.tradebuilderhq.com